1. Following quotation and your instruction to proceed to order, you can pay by all major credit or debit cards, send your payment by cheque, or discuss finance options with our Customer Service Team member.

2. We instruct a local Surveyor to contact you to arrange a mutually convenient appointment to carry out our Pro-Survey option.

3. Upon completion of survey, you sign the WINDOW SCHEDULE ORDER and/or DOOR SCHEDULE ORDER form and pay the Surveyor directly. The standard rate for up to one hour is £100.00. Most surveys take less than one hour. For complicated or larger orders where additional time is required, the surveyor will charge you £50.00 for any part of an additional hour. On every occasion, the Surveyor will advise you of the cost of the survey prior to commencement.

4. Following receipt of the completed survey, supplied by the Surveyor, we acknowledge your confirmation and delivery requirements by e-mail.

5. We deliver your order. All opening sections are factory-glazed. Fixed sections are loose glazed for your convenience and ease of transportation. All products are subjected to quality control checks prior to despatch, identified by room location and shrink-wrapped & corner protected.

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