1. Following product and installation quotations and your instruction to proceed to order, you can pay for your purchased product by all major credit or debit cards, send your payment by cheque, or discuss finance options with our Customer Service Team member.

2. We instruct a local Surveyor to contact you to arrange a mutually convenient appointment to carry out our Pro-Survey option. The Surveyor is often a member of the Installing Team which will be assigned to your project.

3. Upon completion of survey, you sign the WINDOW SCHEDULE ORDER and/or DOOR SCHEDULE ORDER form and pay the Surveyor directly. The standard rate for up to one hour is £100.00. Most surveys take less than one hour. For complicated or larger orders where additional time is required, the surveyor will charge you £50.00 for any part of an additional hour. On every occasion, the Surveyor will advise you of the cost of the survey prior to commencement.

4. Following receipt of the completed survey, supplied by the Surveyor, we acknowledge your confirmation and advise you and the assigned Installation Team of earliest delivery date by e-mail.

5. The assigned Installation Team Leader contacts you directly to discuss and confirm mutually convenient installation dates. Any changes made to these dates by either party must be advised to the factory to avoid delivery errors. At this time, you should arrange waste disposal with a local skip-hire company. This procedure is left to you to arrange to save you money. If you have difficulty, the assigned Installation Team will be happy to assist.

6. Delivery and Installation takes place to order. Following installation, you should pay the assigned Installing Team directly. The cost of installation is pre-determined at quotation stage, unless further requirements are made by you following this stage. Paying the Installing Team directly saves you VAT and overhead profits normally required by other companies.

7. The completed installation is advised by your assigned Installation Team. At this time, completion documents, including FENSA or Building Control forms and guarantee insurance are completed at the factory and forwarded to you following registration.

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